ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT (ECTA) COMPLIANCE

Magda's Leather (Pty) Ltd
Disclosures Required Under the Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)

Last Updated: 2025-05-25

1. STATUTORY DISCLOSURES

1.1 Company Information

As required by Section 43(1) of ECTA, the following information is provided:

Full Business Name: Magda's Leather (Pty) Ltd
Registration Number: [Company Registration Number]
Registration Authority: Companies and Intellectual Property Commission (CIPC)

Physical Address:
10 Kariga Street
Kaymore Industria
Stikland, Bellville 7530
South Africa

Postal Address: 10 Kariga Street
Kaymore Industria
Stikland, Bellville 7530
South Africa

Telephone: +27 72 771 8967
Email: info@magdasleather.co.za
Website: www.magdasleather.co.za

1.2 Key Personnel

Directors: [Names of Directors]
Chief Executive Officer: [Name]
Information Officer: [Name and contact details]

1.3 Regulatory Information

Industry: Manufacturing and Retail of Leather Furniture
Licensing Authority: [If applicable]
License Numbers: [If applicable]
Professional Body Memberships: [If applicable]

2. ELECTRONIC TRANSACTION TERMS

2.1 Website Usage Agreement

By accessing and using our website (www.magdasleather.co.za), you agree to:

Be bound by these electronic transaction terms
Comply with all applicable laws and regulations
Provide accurate information in all dealings with us
Use the website for lawful purposes only

2.2 Electronic Communications Consent

You consent to:

Receiving communications from us electronically
Electronic delivery of agreements, notices, and disclosures
Electronic storage of transaction records
Use of electronic signatures where applicable

2.3 Data Message Integrity

We implement measures to ensure:

Authenticity: Communications originate from authorized sources
Integrity: Messages are not altered during transmission
Non-repudiation: Parties cannot deny sending or receiving messages
Confidentiality: Sensitive information is protected during transmission

3. ONLINE ORDERING PROCESS

3.1 Electronic Order Formation

Electronic orders are formed when:

Customer selects products/services on our website
Customer provides required information accurately
Customer agrees to terms and conditions
Customer submits order electronically
We send electronic confirmation of order acceptance

3.2 Order Confirmation Requirements

Each order confirmation will include:

Unique order reference number
Date and time of order
Customer details provided
Detailed description of products/services ordered
Total price including taxes and delivery charges
Expected delivery timeframe
Payment terms and methods
Customer service contact information

3.3 Electronic Signatures

We accept electronic signatures that comply with ECTA requirements:

Simple Electronic Signature: Name typed at end of email
Advanced Electronic Signature: Digital certificates where required
Enhanced Electronic Signature: For high-value transactions

4. PAYMENT PROCESSING

4.1 Secure Payment Systems

We use secure payment processing systems that provide:

SSL/TLS encryption for data transmission
PCI DSS compliance for card processing
Fraud detection and prevention measures
Secure storage of payment information

4.2 Accepted Payment Methods

Credit cards (Visa, MasterCard, American Express)
Debit cards
Electronic Fund Transfer (EFT)
Instant EFT services
Mobile payment platforms
Bank deposits

4.3 Payment Security Measures

No storage of full credit card numbers
Tokenization of sensitive payment data
Regular security audits and assessments
Multi-factor authentication for account access
Real-time fraud monitoring

5. CONSUMER PROTECTION

5.1 Cooling-Off Period

In accordance with the Consumer Protection Act, consumers have:

5 business days to cancel orders without reason
Right to return goods in original condition
Full refund (excluding delivery costs) if cancelled within cooling-off period
Exception: Custom-made products cannot be returned unless defective

5.2 Electronic Receipts

All transactions generate electronic receipts containing:

Transaction reference number
Date and time of transaction
Itemized list of products/services
Pricing breakdown including taxes
Payment method used
Delivery information
Returns and warranty information

5.3 Dispute Resolution

Electronic transaction disputes may be resolved through:

Internal customer service processes
Industry ombudsman schemes
National Consumer Commission
Appropriate courts of law

6. WEBSITE TERMS OF USE

6.1 Acceptable Use Policy

Users may not:

Attempt to gain unauthorized access to our systems
Interfere with website operation or security
Use the website for illegal activities
Violate intellectual property rights
Upload malicious code or content
Engage in spam or unsolicited communications

6.2 Intellectual Property

All website content is protected by copyright
Trademarks and logos are owned by respective parties
Users may not reproduce content without permission
Product images and descriptions are proprietary
User-generated content may be used for business purposes

6.3 Website Availability

We strive for 99% uptime but cannot guarantee continuous availability
Maintenance may require temporary service interruptions
Emergency maintenance may occur without prior notice
Alternative ordering methods available during outages

7. PRIVACY AND DATA PROTECTION

7.1 POPIA Compliance

Electronic processing of personal information complies with:

Protection of Personal Information Act (POPIA)
Lawful processing requirements
Data subject consent requirements
Security safeguards for personal information
International transfer restrictions

7.2 Cookies and Tracking

Our website uses:

Essential cookies for functionality
Analytics cookies for website improvement
Marketing cookies (with consent)
Session management cookies
Security cookies for fraud prevention

Cookie consent is managed through our Cookie Policy.

7.3 Data Retention

Electronic records are retained for:

Transaction records: 5 years (for tax purposes)
Customer communications: 3 years
Website analytics: 26 months
Marketing data: Until consent is withdrawn

8. ELECTRONIC DELIVERY

8.1 Digital Products and Services

For electronic delivery of digital products/services:

Delivery constitutes performance of contract
No cooling-off period for downloaded products
Technical requirements specified before purchase
Support provided for reasonable period after delivery

8.2 Electronic Documentation

Electronic documents are provided for:

Warranties and guarantees
Care and maintenance instructions
Assembly instructions (where applicable)
Compliance certificates
Service records and history

8.3 Electronic Signatures on Delivery

Delivery confirmations may include:

Electronic signature capture on mobile devices
Photographic evidence of delivery
GPS coordinates of delivery location
Time and date stamps
Customer identification verification

9. CROSS-BORDER TRANSACTIONS

9.1 International Orders

For orders from outside South Africa:

Additional terms may apply
Import duties and taxes for customer account
Extended delivery timeframes
Currency conversion at prevailing rates
Compliance with destination country laws

9.2 Export Controls

We comply with:

South African export control regulations
International trade sanctions
Prohibited destination restrictions
Product-specific export requirements

10. SYSTEM SECURITY

10.1 Information Security Measures

Firewall protection and intrusion detection
Regular security vulnerability assessments
Encrypted data transmission and storage
Access controls and user authentication
Incident response and recovery procedures

10.2 Business Continuity

Regular data backups and off-site storage
Disaster recovery procedures
Alternative communication methods
Business continuity planning
Staff training on security procedures

10.3 Security Incident Response

In case of security breaches:

Immediate containment and assessment
Notification to affected parties within 72 hours
Reporting to relevant authorities as required
Investigation and remediation measures
Prevention of future incidents

11. ELECTRONIC RECORDS MANAGEMENT

11.1 Record Keeping Requirements

Electronic records maintained include:

All customer transactions and communications
Website access logs and usage analytics
Payment processing records
Delivery and service records
Customer service interactions

11.2 Record Integrity

Measures to ensure record integrity:

Digital signatures and timestamps
Audit trails for all system access
Version control for document management
Regular integrity checks and verification

11.3 Legal Admissibility

Electronic records are maintained to ensure:

Admissibility in legal proceedings
Compliance with evidence requirements
Authenticity and reliability verification
Proper chain of custody documentation

12. LIMITATIONS AND DISCLAIMERS

12.1 Website Content Disclaimer

Information provided is for general guidance only
Product specifications subject to change without notice
Prices displayed may not reflect current pricing
Availability subject to stock levels and confirmation

12.2 Technical Limitations

Website performance may vary based on user's internet connection
Mobile and tablet experience may differ from desktop
Older browsers may not support all features
Third-party service integration may occasionally fail

12.3 Limitation of Liability

Our liability for electronic transaction issues is limited to:

Direct damages actually incurred
Maximum liability of transaction value
Exclusion of consequential damages
Mitigation of damages by affected parties

13. CONTACT INFORMATION

13.1 Technical Support

Website Issues: [technical support email]
Payment Problems: [payment support email]
Order Status: [order support email]
General Inquiries: [general email]

13.2 Customer Service

Telephone: +27 72 771 8967
Business Hours: Monday - Thursday 08:00 - 16:30, Friday 08:00 - 15:00
Emergency Contact: +27 72 771 8967

13.3 Legal and Compliance

Information Officer: [Name and contact details]
Legal Queries: [legal email]
Compliance Officer: [Name and contact details]

14. GOVERNING LAW AND JURISDICTION

14.1 Applicable Law

Electronic transactions are governed by:

Electronic Communications and Transactions Act, 2002
Consumer Protection Act, 2008
Protection of Personal Information Act, 2013
Companies Act, 2008
Value-Added Tax Act, 1991

14.2 Jurisdiction

South African law applies to all electronic transactions
Western Cape High Court has jurisdiction for disputes
Alternative dispute resolution mechanisms available
Consumer protection tribunal for consumer matters

15. AMENDMENTS

15.1 Changes to Terms

These electronic transaction terms may be updated:

To reflect changes in applicable law
To improve customer experience
To address new technologies or services
To clarify existing provisions

15.2 Notification of Changes

Changes will be communicated through:

Website updates with prominent notices
Email notifications to registered customers
SMS notifications for significant changes
Updated terms available at all times on website

This document ensures compliance with the Electronic Communications and Transactions Act, 2002, and related South African legislation governing electronic commerce and communications.

Document Version: 1
Effective Date: 2025-05-25
Next Review Date: 2026-06-01