TERMS AND CONDITIONS

Magda's Leather (Pty) Ltd
Last Updated: 2025-05-25

1. INTRODUCTION AND ACCEPTANCE

1.1 Agreement

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and Magda's Leather (Pty) Ltd ("Company", "we", "us", "our") regarding your use of our website and purchase of our products and services.

1.2 Acceptance

By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.3 Company Information

Company Name: Magda's Leather (Pty) Ltd
Registration Number: [Company Registration Number]
Address: 10 Kariga Street, Kaymore Industria, Stikland, Bellville 7530
Telephone: +27 72 771 8967
Email: info@magdasleather.co.za
Website: www.magdasleather.co.za

2. DEFINITIONS

"Products": Leather furniture, accessories, and related items sold by the Company
"Services": Delivery, installation, maintenance, and repair services
"Website": www.magdasleather.co.za and all associated pages
"Order": A purchase request submitted by the Customer
"Consumer": An individual purchasing for personal, household, or family use

3. PRODUCTS AND SERVICES

3.1 Product Descriptions

We strive to provide accurate product descriptions, specifications, and images. However:

Colors may vary due to screen settings and lighting
Dimensions are approximate and may vary slightly
Natural leather variations are expected and not considered defects
Custom products are made to order and specifications

3.2 Product Availability

All products are subject to availability
We reserve the right to discontinue products without notice
Custom orders require specific lead times as communicated

3.3 Pricing

All prices are displayed in South African Rand (ZAR) and include VAT
Prices are subject to change without notice
Quoted prices are valid for 30 days unless otherwise specified
Additional costs (delivery, installation) are specified separately

4. ORDERING PROCESS

4.1 Order Placement

Orders can be placed via website, phone, or in-person consultation
All orders are subject to acceptance by the Company
We reserve the right to refuse or cancel orders at our discretion
Order confirmation will be sent via email or SMS

4.2 Order Accuracy

Customers are responsible for providing accurate information
Please verify all details before confirming your order
Changes to orders may be possible before production begins

4.3 Custom Orders

Custom furniture requires detailed specifications and approval
Design consultations may be required
Custom orders typically require 70% deposit
Lead times vary based on complexity and materials

5. PAYMENT TERMS

5.1 Payment Methods

We accept:

Electronic Fund Transfer (EFT)
Credit and debit cards
Cash (for in-store purchases)

5.2 Payment Schedule

Standard Products: Full payment required before delivery
Custom Products: 70% deposit, balance before delivery
Layaway: Terms as agreed in writing

5.3 Payment Security

Card payments are processed through secure payment gateways
We do not store full credit card information
Payment confirmation required before order processing

6. DELIVERY AND INSTALLATION

6.1 Delivery Areas

Primary delivery area: Western Cape region
Other areas by special arrangement and additional cost
Delivery costs calculated based on distance and product size

6.2 Delivery Schedule

Standard delivery: 4-6 weeks for stock items
Custom products: 6-12 weeks (as specified)
Delivery appointments arranged in advance
Customer must be available during agreed delivery window

6.3 Delivery Requirements

Accessible parking and clear pathways required
Narrow passages or stairs may incur additional charges
Customer responsible for ensuring adequate access
Crane or special equipment costs are for customer account

6.4 Installation Services

Professional installation available for most products
Installation costs quoted separately
Customer premises must be ready for installation
Installation warranty: 12 months on workmanship

7. RISK AND TITLE

7.1 Risk of Loss

Risk passes to customer upon:

Collection from our premises, or
Delivery to specified address (even if customer not present)

7.2 Title Transfer

Title passes upon full payment of all amounts owing

8. CONSUMER PROTECTION ACT RIGHTS

8.1 Cooling-Off Period

Consumers have the right to cancel within 5 business days of:

Receiving goods, or
Concluding the transaction (for services)

Exceptions: Custom-made products cannot be returned unless defective.

8.2 Return Conditions

Goods must be in original condition
Original packaging required where applicable
Return delivery costs for customer account (unless goods are defective)
Restocking fee may apply: 15% of purchase price

8.3 Refund Process

Refunds processed within 30 business days
Refunds made via original payment method
Bank charges may be deducted from refund amount

9. WARRANTIES AND GUARANTEES

9.1 Product Warranties

At Magda’s Leather, we stand by the quality of our materials and craftsmanship. Our guarantees cover the following:

Leather – 10-Year Guarantee

Cracking or peeling under normal use
Excessive colour fading
Manufacturing defects

Frame Construction – 5-Year Guarantee

Structural failure during normal use
Loose joints or separation
Manufacturing defects

Stitching – 6-Month Guarantee

Thread breakage
Seam separation
Workmanship flaws

Cushion Stuffing – 8-Year Guarantee

Excessive sagging or flattening
Breakdown of materials under normal use

9.2 Warranty Conditions

Normal household use only
Proper care and maintenance required
Warranty void if repairs attempted by others
Proof of purchase required for warranty claims

9.3 Warranty Exclusions

Warranties do not cover:

Normal wear and tear
Damage from misuse or abuse
Accidental damage or stains
Damage from pets or children
Exposure to direct sunlight or UV rays, which may cause fading, drying, or cracking of the leather
Exposure to direct sunlight or heat sources
Commercial or industrial use

10. CARE AND MAINTENANCE

10.1 Customer Responsibility

Follow provided care instructions
Use recommended cleaning products only
Avoid prolonged exposure to direct sunlight or UV rays, which can lead to discolouration, drying, or damage to the leather surface
Protect from excessive heat and sunlight
Regular maintenance as specified

10.2 Maintenance Services

Professional cleaning and conditioning services available
Annual maintenance recommended for optimal longevity
Maintenance costs not covered under warranty

11. LIABILITY AND INDEMNITY

11.1 Limitation of Liability

Our liability is limited to:

Repair or replacement of defective products
Refund of purchase price
Maximum liability: Purchase price of affected product

11.2 Excluded Damages

We are not liable for:

Indirect or consequential damages
Loss of profits or business interruption
Damage to other property
Personal injury (except as required by law)

11.3 Customer Indemnity

Customer indemnifies us against claims arising from:

Misuse of products
Failure to follow instructions
Modifications to products
Third-party claims

12. INTELLECTUAL PROPERTY

12.1 Company Rights

All designs, trademarks, and content are our property
Customers may not reproduce or distribute our materials
Product designs are protected by copyright and design rights

12.2 Customer Use

Website use is for personal, non-commercial purposes only
No right to use our trademarks or designs
Respect intellectual property of third parties

13. PRIVACY AND DATA PROTECTION

13.1 Personal Information

Processing governed by our Privacy Policy
Compliance with Protection of Personal Information Act (POPIA)
Customer consent required for marketing communications

13.2 Website Usage

Cookies used for functionality and analytics
Third-party services may have separate privacy policies
Customer can opt-out of non-essential tracking

14. DISPUTE RESOLUTION

14.1 Good Faith Resolution

Parties will attempt to resolve disputes amicably
Written notice of disputes required
30-day resolution period before formal proceedings

14.2 Mediation

Unresolved disputes may be referred to mediation
Mediation costs shared equally
Cape Town-based mediation preferred

14.3 Jurisdiction

South African law governs these Terms
Courts of the Western Cape have exclusive jurisdiction
Consumer rights under Consumer Protection Act preserved

15. FORCE MAJEURE

We are not liable for delays or failures due to:

Natural disasters or extreme weather
Government actions or regulations
Labor strikes or disputes
Supplier failures beyond our control
Pandemic or health emergencies

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between parties.

16.2 Amendments

Terms may be updated periodically
Changes posted on website with effective date
Continued use constitutes acceptance

16.3 Severability

If any provision is unenforceable, remaining provisions remain in effect.

16.4 Assignment

Company may assign rights without notice
Customer may not assign rights without written consent

16.5 Waiver

Failure to enforce any provision does not constitute waiver of that provision.

17. COMPLAINTS PROCEDURE

17.1 Internal Complaints

Contact customer service: +27 72 771 8967
Provide order details and nature of complaint
Allow 10 business days for resolution

17.2 External Complaints

If unsatisfied, contact:

Consumer Goods and Services Ombud: www.cgso.org.za
National Consumer Commission: www.thencc.gov.za

18. CONTACT INFORMATION

Customer Service Hours: Monday - Thursday 08:00 - 16:30, Friday 08:00 - 15:00

General Inquiries: info@magdasleather.co.za
Orders: +27 72 771 8967
Complaints: complaints@magdasleather.co.za
Address: 10 Kariga Street, Kaymore Industria, Stikland, Bellville 7530

These Terms are governed by South African law and comply with the Consumer Protection Act, Electronic Communications and Transactions Act, and other applicable legislation.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.