PRIVACY POLICY

Magda's Leather (Pty) Ltd
Last Updated: 2025-05-25

1. INTRODUCTION

This Privacy Policy explains how Magda's Leather (Pty) Ltd ("we", "us", "our", or "Magda's Leather") collects, uses, processes, and protects your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

Our Contact Details:

• Company Name: Magda's Leather (Pty) Ltd
• Registration Number: [Company Registration Number]
• Address: 10 Kariga Street, Kaymore Industria, Stikland, Bellville 7530
• Telephone: +27 72 771 8967
• Email: info@magdasleather.co.za
• Website: www.magdasleather.co.za

Information Officer: soc@magdasleather.co.za

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following personal information:

Contact Information:

• Full name and surname
• Physical and postal addresses
• Email addresses
• Telephone and mobile numbers

Transaction Information:

• Payment details and billing information
• Purchase history and preferences
• Delivery instructions and special requirements

Technical Information:

• IP addresses and device identifiers
• Browser type and version
• Operating system and platform
• Website usage data and analytics

Marketing Information:

• Newsletter subscription preferences
• Communication preferences
• Marketing consent records

2.2 Special Personal Information

We do not generally collect special personal information (such as health, race, religion, etc.) unless specifically required for custom furniture specifications with your explicit consent.

3. HOW WE COLLECT INFORMATION

We collect personal information through:

• Direct Collection: When you provide information voluntarily through our website, phone calls, emails, or in-person consultations
• Automatic Collection: Through cookies and similar technologies when you use our website
• Third Parties: From delivery services, payment processors, and other service providers (with appropriate consent)

4. PURPOSE OF PROCESSING

We process your personal information for the following purposes:

4.1 Contractual Purposes

• Processing and fulfilling your furniture orders
• Providing customer service and support
• Managing payments and billing
• Arranging delivery and installation services
• Providing warranty and after-sales service

4.2 Legal Compliance

• Complying with tax and accounting requirements
• Meeting consumer protection obligations
• Fulfilling regulatory reporting requirements

4.3 Legitimate Business Interests

• Improving our products and services
• Marketing and promotional activities (with consent)
• Website analytics and optimization
• Fraud prevention and security
• Business administration and operations

4.4 Consent-Based Processing

• Email marketing and newsletters
• Special offers and promotions
• Customer feedback and surveys

5. LEGAL BASIS FOR PROCESSING

We process your personal information based on:

• Consent: Where you have given explicit consent
• Contract Performance: To fulfill our contractual obligations
• Legal Compliance: To comply with applicable laws
• Legitimate Interests: For legitimate business purposes that do not override your rights

6. INFORMATION SHARING AND DISCLOSURE

6.1 Third-Party Service Providers

We may share your information with:

• Payment Processors: For secure payment processing
• Delivery Companies: For furniture delivery and installation
• IT Service Providers: For website maintenance and hosting
• Professional Advisors: Lawyers, accountants, and consultants

6.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or court orders
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect public safety

6.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred as part of the transaction.

7. INTERNATIONAL TRANSFERS

If we transfer your personal information outside South Africa, we ensure:

• The recipient country has adequate data protection laws, or
• Appropriate safeguards are in place through binding agreements
• You have provided explicit consent for the transfer

8. DATA RETENTION

We retain your personal information for:

• Customer Records: 7 years after last transaction (for tax purposes)
• Marketing Data: Until you withdraw consent
• Website Analytics: 24 months
• Warranty Records: Duration of warranty period plus 2 years

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection
• Incident response and breach notification procedures

10. YOUR RIGHTS UNDER POPIA

You have the right to:

10.1 Access

Request access to your personal information we hold

10.2 Correction

Request correction of inaccurate or incomplete information

10.3 Deletion

Request deletion of your personal information (subject to legal requirements)

10.4 Objection

Object to processing based on legitimate interests

10.5 Portability

Request your data in a portable format

10.6 Restriction

Request restriction of processing in certain circumstances

10.7 Withdraw Consent

Withdraw consent for consent-based processing

To Exercise Your Rights: Contact our Information Officer at [email] or write to our physical address. We will respond within 30 days.

11. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage
• Provide personalized content
• Enable website functionality

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Required for website operation
• Analytics Cookies: To understand website usage
• Marketing Cookies: For personalized advertising (with consent)

12. MARKETING COMMUNICATIONS

With your consent, we may send:

• Product updates and new arrivals
• Special offers and promotions
• Care and maintenance tips
• Company news and events

Opt-Out Options:

• Click unsubscribe links in emails
• Contact us directly
• Update preferences on our website

13. CHILDREN'S PRIVACY

We do not knowingly collect personal information from children under 18 without parental consent. If we discover such collection, we will delete the information immediately.

14. COMPLAINTS

If you believe we have not handled your personal information properly, you may:

1. Contact our Information Officer directly
2. Lodge a complaint with the Information Regulator:
   • Website: www.justice.gov.za/inforeg
   • Email: inforeg@justice.gov.za
   • Phone: +27 12 406 4818

15. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the updated policy.

16. CONTACT US

For privacy-related queries or to exercise your rights:

Email: soc@magdasleather.co.za
Phone: +27 72 771 8967
Address: 10 Kariga Street, Kaymore Industria, Stikland, Bellville 7530
Office Hours: Monday - Thursday 08:00 - 16:30, Friday 08:00 - 15:00

This Privacy Policy is governed by South African law and complies with POPIA and other applicable legislation.